Our 13 Principles represent the promise that each team member makes to ourselves, our teammates, and our clients. These guiding principles inform our approach to everything we do as a company.
Regardless of the product or service we are delivering or the area of business in which you work, we are all one team; Plumb, striving for a shared outcome.
Take responsibility for providing content, meaning, and context of reports and information. We create understanding from information. Our output requires accuracy and attention to detail.
We prioritize our work, organize to create results, and take action to complete projects and assignments.
In any moment of decision, the best thing you can do is the right thing. By doing the right thing, we will delight some people and astonish others. By doing the right and hard thing, we rise to ever-higher levels of client service and team collaboration.
We routinely provide expertise and solutions to solve some of the biggest issues our clients will ever face. It is our job to help them sleep at night.
Listen to what is being said, what is not being said, and what is between the lines. Ask clarifying questions to gain deeper understanding of the real issues and opportunities.
Craft well thought out responses to internal and external requests. It is our responsibility to listen well and respond in a way that honors the other individual’s needs.
Be physically and mentally present to support the company, our clients/customers, and our co-workers. Be engaged in learning and social events to grow yourself and foster relationships.
In the face of concerns, listen and be responsive to their requests, be open to their needs, and work to find a solution.
Anticipate next steps, next actions, and net information needed to deliver value to the relationship or desired results.
Establish clear and frequent communication to create mutual agreement of anticipated results. Regularly debrief outcomes to assess alignment. Be clear on results expected. Eliminate surprises.
Use multiple-choice answer approach versus an essay approach. we give people choices to allow them to make better, more informed decisions.
Take responsibility for your own ongoing learning and development. In our roles and responsibilities with our clients and our co-workers, each of us has a responsibility to continue to improve our knowledge and skills to deliver our best over time.
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