Using the Power of Technology

Technology can never replace personalized, white-glove service. It should strengthen it. Plumb’s platform codifies complex financial operations into repeatable, inspectable workflows that reduce risk, improve visibility, and support institutional-grade governance. Rather than functioning as a simple interface for payments and reporting, our technology operates as a control surface for the advisor-led family office. Every approval, reconciliation, and reporting output follows defined operational standards — creating consistency, auditability, and clarity across entities. By embedding structure into daily execution, we help advisors and families move beyond administrative coordination and into confident financial oversight.

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COMPLETE TRANSPARENCY MEETS ROBUST SECURITY

We believe it is imperative that clients and financial managers maintain full access to their bill pay workflow at all times—without compromising the security of confidential personal information. As a SOC 2 certified organization, we take a proactive approach to protecting sensitive data. Our team customizes each client’s workflow, enabling secure access from any location via the web while allowing team members and families to track progress in real time.

From our secure, intuitive Plumb Bill Pay App to our comprehensive bill pay and Family Office Accounting services, we deliver high-touch financial oversight designed to support both your day-to-day needs and long-view goals.

PLUMB SECURITY

SECURE CLOUD INFRASTRUCTURE

  • Customized cloud network built on unique specifications, backed on a singular data center
  • You have access to your information 24/7
  • Safe from localized data loss
  • Procedures and role-based workflows that match your current operations
  • The data center is certified PCI 3.0 compliant, HIPAA compliant and SSAE-16 Type II compliant

BANK-LEVEL SECURITY MEASURES

  • State-of-the-art Barracuda Spam Firewall with secure VPN connection
  • Our in-house IT department conducts regular security briefings for all employees to address policies, potential vulnerabilities, security issues and risks
  • We maintain full insurance coverage against cyber crimes

PLUMB DIGITAL TOOLS

PROPRIETARY BILL PAY APP

  • Clear dashboard view of bills paid, bills pending approval, and total cash outflow
  • Seamless and efficient bill approval process
  • Intuitive bill upload options
  • Quick access to bill information, expense details, relevant attachments, and bill pay reports
  • Easy communication with the Plumb Client Relationship Managers
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ROBUST REPORTING

  • Multiple report formats allow customized data parsing
  • User-friendly dashboard features at-a-glance analytics
  • Weekly, monthly, quarterly cash flow & expense reporting
  • Customized reporting for advisors
  • Ad hoc reporting

SAGE INTACCT

We work in partnership with clients and their advisors and are supported by Sage Intacct for Family Offices to provide the highest quality of data and financial reporting to establish a holistic view of your assets and financial holdings.

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Take the First Step

Request a consultation to learn how Plumb® Bill Pay customizable service offerings can help you save time, gain clarity and remain in control.